HatSome Lined Hat

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Just a quick post to show you guys the HatSome hat that I ordered this past December. The weather and my hairstyles (twists and updos) hadn’t really been right to pull out this chapeaux until now! I really like this item! It was only $24.99 and I had a 10% discount code, so it was $22.50. It fits well and is of a very nice quality: 100% wool lined in 100% silk. It is exactly what I wanted and expected.

They don’t show the linings on the site, which I think would be beneficial.

However, I did have a couple of problems with the service. First, I ordered two hats. Four days later, I received an e-mail that the other hat that I wanted was not available in the requested color (black). So, I was asked did I want to cancel the order or change the order to one of the available colors. I was annoyed because I can’t stand something being listed that wasn’t available and the fact that it took four days to tell me this was too long in my opinion. But, I requested the red hat instead since it would still match my coat.

It took about a week for my order to arrive and I open it to find … ONE hat?! And, not only that, the invoice shows the full charge amount. So, I e-mail HatSome to advise them of the issue. I wait about a week to see if the other hat will arrive separately and/or a reply e-mail with an explanation is forthcoming. Neither happen!

Therefore, a week later I go to their website and write them to express my dissatisfaction with the failure to replace my item, the charge when no item was shipped and then the lack of responsiveness to my request and inquiries. At that point I received this reply e-mail.

We agree that this is completely unacceptable. We have been experiencing some operations challenges. Nonetheless, our value customers should not bear the brunt of that. For that we genuinely apologize.

To your order, given the lapse in time, we are arranging for a refund of the undelivered hat. Please look for a PayPal notification shortly advising you of this.

We know that we have handled this order horribly and again we apologize. Should you have any further questions, please let us know.

My money was immediately refunded after that, but I was still displeased that a replacement or some type of future credit was not offered given how this was handled. Whatever …

All that being said, I really do like my hat and my sister ordered from them with no problems. I’ve also read reviews from a few others who also received prompt service and didn’t experience the issues that I did. Therefore, I’ll write this off as an anomaly … I got a refund, so no harm, no foul (though I still don’t have a hat that matches my cape jacket :(). And, I’ll tell you that HatSome’s winter clearance sale started this week! Hats that were normally about $31-$32 are now around $22! So, if you want to give them a go, now might be the time as spring is around the corner!

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 Have you ordered from HatSome? How do you like their hats? What was your service experience?

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10 responses »

  1. I first bought my hat from them at the last natural hair event I went to about a month ago with Kim Coles. Didn’t you see that post? Anywho, you won’t believe this. The owner works at my day job! She’s really nice too. We’re having lunch on Friday next week.

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  2. It would be great if they could offer your subscribers a discount of some sort! I wanna buy, but your experience makes me a bit nervous. Solid customer service is SO important!

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    • Kaee, I think it was an oversight. I’ve had a number of talks with the owner and her business is definitely on the up and up. I bought 2 headband hats from her no problem.

      We have to remember that people are human and can make mistakes, especially small businesses. Big businesses have the money and the manpower to make sure their transactions are virtually seamless.

      If Shelli gives the OK I can ask her about a discount code.

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      • Michelle, yes, I did see your review and know that you liked the quality of the products. But since you got the hats from an event, I knew you didn’t order online. As I was doing the review, I wanted to be provide my whole experience, but that’s why I said what happened with me might have been an anomaly as I’ve read good reviews from others. That’s also why I let people know there is a sale and I would LOVE a discount code. In fact, I reached out to HatSome on the FB page back in November when I did the post with the video of their hats. I think I asked them if they were interested in sponsoring a giveaway or giving a discount code. Anyway, I never received a response and figured that the company was small and not able to do that. So, I didn’t follow up. But, if you think it’s something that she’d be interested in doing, that would be great. I do remember reading that you work for the same company, small world, right?!

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  3. hello shello i know this post is 2 years old so i hope you still check it.
    is the silk lining around the brim/trim ? i dont want my edges to fall out.
    i see the center is brown and then there is a pink yellow mulit coloured striped sink part. That multi colour stripe part, is that the part that would be on my edges and nape ? thanks!

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